How to Easily Order a Custom Mattress from Natalia Sp. z o.o.

How to Easily Order a Custom Mattress from Natalia Sp. z o.o.
At Natalia Sp. z o.o., we offer the possibility to order a custom mattress tailored to your individual needs. If our mattress configurator available on our website custom mattresses does not allow you to order a mattress with specific parameters, simply contact us via email at shop@nataliaspzoo.com. To help us quickly provide you with a quote, please include the following information in your message.
What information is needed for a custom mattress quote?
- Mattress dimensions – please provide the length, width, and thickness of the mattress. If the mattress has a shape other than rectangular, a drawing is required.
- Fabric type and color – choose one of the following materials:
- Solid color microfiber – example of a folding mattress made of microfiber: Folding mattress 195x65x8 cm. Available colors can also be viewed on the page: ready-made microfiber mattresses.
- White fabric with wadding underneath – example: Custom mattress 8 cm.
- Bamboo fabric with "Bamboo Exclusiv" inscription – example: Folding mattress 180x120x8 cm.
- Dralon fabric – very durable fabric used for mattress covers and cushions for outdoor furniture. Example: Folding mattress 195x75x15 cm.
- Single-piece or foldable – specify whether the mattress should be made as one piece or foldable into several sections.
- Foam density / firmness – choose from the following options:
- 18 kg/m³ – the softest
- 21 kg/m³
- 28 kg/m³
- 35 kg/m³ – the firmest
How to explain mattress firmness?
In the mattress industry, the H1-H4 firmness scale is commonly used, but it is not standardized, meaning that each manufacturer may classify mattresses according to their own criteria. At Natalia Sp. z o.o., we use foam density, which more accurately describes the properties of the foam:
- T18 (18 kg/m³) – soft foam, comparable to H1/H2 mattresses, ideal for those who prefer softer mattresses.
- T21 (21 kg/m³) – medium-soft foam, similar to H2.
- T28 (28 kg/m³) – medium-firm foam, comparable to H2/H3.
- T35 (35 kg/m³) – firm foam, similar to H3/H4, recommended for those who prefer a firmer mattress.
When choosing a mattress, it is important to consider foam density to ensure the desired level of comfort and durability.
Important information regarding custom mattress orders:
- Custom mattresses are only produced after receiving 100% payment in advance.
- We do not take measurements ourselves – we rely solely on the data and drawings provided by the customer.
- Due to their large size, custom mattresses are often shipped via freight service. Smaller mattresses that fit within standard courier dimensions will be shipped by courier.
- We also offer the option of personal pickup.
- Production time is approximately 21 working days from the date of payment receipt. This time may be shorter depending on the season.
Responsibility and return policy
We are not responsible for the incorrect selection of foam firmness, thickness, or mattress cover material for custom mattresses. The selection of materials and foam density is the customer's responsibility, and incorrect choices cannot be the basis for a complaint.
Custom-made mattresses are not eligible for returns like standard goods, as they are made to individual specifications. Please make sure your purchase decisions are well thought out, based on the technical information provided and any necessary consultations.
Order now!
Ordering a custom mattress from Natalia Sp. z o.o. is easy and tailored to individual needs. If you require a mattress that meets specific requirements, simply send us all the necessary information, and we will take care of the rest. Check out our offer and contact us at shop@nataliaspzoo.com to receive a custom quote!